Mike Theriault, President & CEO
In 2012, Super storm Sandy hit the East Coast hard, and many of the businesses surrounding ITsavvy’s Long Island office went dark. It was a wakeup call to the importance of backup and disaster recovery strategies. Since that catastrophic event, ITsavvy, a national IT products and solutions provider with headquarters in Chicago, has reassessed its own capabilities. Last year it made a seven-digit investment in a 24x7x365 Network Operations Center and redundant data center to ensure business continuity for its organizations with local, national and global operations.
“US businesses report an average of 12 incidents of unplanned application downtime each year, and more than one-third lose one or more critical applications. Reported losses range from a few thousand dollars to millions. Recovery can be burdensome,” said Mike Theriault, President & CEO of ITsavvy. “We help clients define and execute comprehensive data protection strategies. We excel at translating business objectives into infrastructure technology specifications like Recovery Point Objective (RPO) and Recovery Time Objective (RTO). Our infrastructure investment reflects a serious commitment to the well-being of our clients.”
The new Network Operations Center (NOC) and an all US-based team supports ITsavvy’s Managed Services solutions with in-depth, comprehensive and proactive views of client networks, enabling early detection of problems before they become events. “This helps clients avoid issues that can become very costly, like backup failures or server overloads,” Mike explained. ITsavvy’s engineers monitor clients’ complete infrastructures including network devices, storage devices, servers, databases, applications, and private and public Clouds using the most powerful PSA (professional services and automation) and RMM (remote monitoring and management) tools in the industry.
Leveraging the NOC, ITsavvy’s Managed Help Desk engineers resolve user issues with on-call high-level engineers available for more challenging issues.
For redundancy, the company recently bolstered its Disaster Recovery solutions with an expanded state-of-the-art data center with 99.999 percent guaranteed up time to provide clients with assurance that their back end support is running seamlessly 24x7x365. “From just about every standpoint – storage, security, backup, disaster recovery and sheer performance – we are convinced our Cedar Knolls, New Jersey Data Center is nearly unrivaled in the Manhattan area,” Mike said.
Yet, the investment in capability is only part of ITsavvy’s game plan. The company recognizes that backup and DR solutions can be tricky to deploy, because they touch every aspect of an operation. Prospective clients don’t often know how their systems and data are integrated. That can be quite challenging. “One thing we are really good at is discovery and assessment,” Mike said. “For example, a prospect may say they have a certain problem, and any provider can reply, ‘We have the $4 million solution,’ but not everyone has $4 million and it might not even solve the right problem. We discover what’s really going on, then propose solutions that meet operational and business objectives with a cost mindset.”
ITsavvy helps clients define and
execute comprehensive data
Of course, it also helps to have a holistic understanding of the infrastructure. ITsavvy is not just about backup and DR solutions. They are a full service IT solutions provider, with decades of experience in Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. They also have an IT products ecommerce business with industry leading inventory and shipping statistics. As Mike explains, “By serving as a single-call source IT partner, we can best help our clients concentrate on growing their businesses.”